Help Guide

About payment 1. The system currently only supports WeChat scan code payment. If it is not convenient for you to pay through WeChat, you can contact at support@aipatent.com. 2. If you need an invoice or apply for a refund, please contact at support@aipatent.com. 3. The amount of the coupon part will not be returned and is not transferable. About customized services 1. Customized services such as machine translation or dictionary. If you represent a company or a professional organization with concern about privacy protection, and you need to apply a machine translation engine or a dictionary system to your company intranet, we will match your requirement. Please contact at support. @aipatent.com. 2. Investigative services on Japanese and US patents. We have a professional investigation team that can provide you with investigative services on Japanese and US patents (low, medium or high level). For details, please contact at support@aipatent.com. About privacy 1. As a company with experience of over a decade in the patent industry and long-term cooperation with foreign clients, we understand the importance of keeping secrets for our clients. AIpatent will not leak any information to external network. We will make the effort to guarantee your information safety, and will not use any customer information for purposes like commercialization. 2. If your company has more restrictions on the use of external services, you can use an internal customized version.